PURETEK ERP · COMPANY WORKSPACE
How can we help?
Help with company access, your workday and the PureTek ERP mobile apps.
Contact PureTek support
For app help, account access or a privacy request:
colinwaldman@puretekgroup.comInclude your phone model, app version, what happened and approximately when. Never send passwords, verification codes or confidential customer records.
Sign in with your company account
Use Sign in with Microsoft and your authorized PureTek work account. There is no public account registration. If access is denied, contact support to check your company account and ERP permissions.
Location and timekeeping
GPS requires location permission and an active GPS shift. If GPS is unavailable, use Start without GPS and record visit times manually. Review arrivals, departures and totals before submitting your end-of-day report.
If a shift is still running, use End day or the available Clock out / stop GPS control. Do not uninstall the app to end a shift.
Connection or synchronization problems
Keep the app installed and preserve pending work. Reconnect to the internet, reopen the app with the same company account and check its sync status. Some files and features require a connection. Contact support if work remains pending or totals look wrong.
Do not clear app storage or uninstall before pending work has synced. This can remove the only device copy.
Installations and updates
Use the installation link supplied by PureTek. When a store release is available, use the App Store or Google Play for updates. Save active forms and sync pending work before updating. An update does not grant new company permissions.
Privacy and account requests
Read the PureTek ERP privacy policy for information about work records, background location and device storage. Contact colinwaldman@puretekgroup.com to request account closure, a correction or deletion. Retained company records may be subject to legal and audit requirements.